Best Help Desk Software AI Recommends This Week
Weekly ChatGPT ranking of 31 help desk tools by AI visibility
AT A GLANCE · THIS WEEK'S BRANDS TO WATCH
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AI Platform: ChatGPTCountry: United States
Rank · Brand
Rank
Brand
DECA Score
Mention Rate
Add to comparison1—ZSZendesk Suite
DECA Score100.0
Mention Rate
-22.857.0%
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1—
ZSZendesk Suite
100.0
57.0%-22.8
Add to comparison2—FRFreshdesk
DECA Score98.2
Mention Rate
+5.167.1%
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2—
FRFreshdesk
98.2
67.1%+5.1
Add to comparison3—JSJira Service Management
DECA Score74.3
Mention Rate
-6.349.4%
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3—
JSJira Service Management
74.3
49.4%-6.3
Add to comparison4—ZDZoho Desk
DECA Score49.7
Mention Rate
+1.344.3%
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4—
ZDZoho Desk
49.7
44.3%+1.3
Add to comparison5▲2SCServiceNow Customer Service Management
DECA Score49.1
Mention Rate
+6.327.9%
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5▲2
SCServiceNow Customer Service Management
49.1
27.9%+6.3
Add to comparison6—ASAgentforce Service
DECA Score45.0
Mention Rate
—34.2%
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6—
ASAgentforce Service
45.0
34.2%—
Add to comparison7▲1SIServiceNow IT Service Management
DECA Score34.5
Mention Rate
-2.515.2%
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7▲1
SIServiceNow IT Service Management
34.5
15.2%-2.5
Add to comparison8▼3FRFreshservice
DECA Score33.9
Mention Rate
-10.126.6%
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8▼3
FRFreshservice
33.9
26.6%-10.1
Add to comparison9▲2MSManageEngine ServiceDesk Plus
DECA Score27.5
Mention Rate
-1.320.3%
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9▲2
MSManageEngine ServiceDesk Plus
27.5
20.3%-1.3
Add to comparison10▼1INIntercom
DECA Score26.9
Mention Rate
-5.124.1%
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10▼1
INIntercom
26.9
24.1%-5.1
Add to comparison11▲1BHBMC Helix ITSM
DECA Score26.3
Mention Rate
-1.316.5%
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11▲1
BHBMC Helix ITSM
26.3
16.5%-1.3
Add to comparison12▲2INIvanti Neurons for ITSM
DECA Score19.9
Mention Rate
-7.615.2%
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12▲2
INIvanti Neurons for ITSM
19.9
15.2%-7.6
Add to comparison13▼3HSHelp Scout
DECA Score17.5
Mention Rate
-12.710.1%
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13▼3
HSHelp Scout
17.5
10.1%-12.7
Add to comparison14▼1HSHubSpot Service Hub
DECA Score17.0
Mention Rate
-15.216.5%
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14▼1
HSHubSpot Service Hub
17.0
16.5%-15.2
Add to comparison15▲5GOGorgias
DECA Score9.4
Mention Rate
+3.87.6%
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15▲5
GOGorgias
9.4
7.6%+3.8
Add to comparison16NewASAtlassian Service Collection
DECA Score8.2
Mention Rate
—3.8%
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16New
ASAtlassian Service Collection
8.2
3.8%—
Add to comparison17—COConfluence
DECA Score5.3
Mention Rate
—5.1%
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17—
COConfluence
5.3
5.1%—
Add to comparison18▲2SSSolarWinds Service Desk
DECA Score4.1
Mention Rate
—3.8%
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18▲2
SSSolarWinds Service Desk
4.1
3.8%—
Add to comparison18▼1HAHaloITSM
DECA Score4.1
Mention Rate
-1.33.8%
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18▼1
HAHaloITSM
4.1
3.8%-1.3
Add to comparison20▼5SYSysAid
DECA Score2.9
Mention Rate
-1.35.1%
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20▼5
SYSysAid
2.9
5.1%-1.3
Add to comparison20▲6LILiveAgent
DECA Score2.9
Mention Rate
—2.5%
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20▲6
LILiveAgent
2.9
2.5%—
Add to comparison20▼2TOTOPdesk
DECA Score2.9
Mention Rate
-3.81.3%
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20▼2
TOTOPdesk
2.9
1.3%-3.8
Add to comparison20NewGLGLPI
DECA Score2.9
Mention Rate
—2.5%
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20New
GLGLPI
2.9
2.5%—
Add to comparison24▼9KUKustomer
DECA Score2.3
Mention Rate
-1.32.5%
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24▼9
KUKustomer
2.3
2.5%-1.3
Add to comparison24▲2BHBMC Helix Digital Workplace
DECA Score2.3
Mention Rate
—1.3%
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24▲2
BHBMC Helix Digital Workplace
2.3
1.3%—
Add to comparison26—KSKhoros Service
DECA Score1.8
Mention Rate
-1.31.3%
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26—
KSKhoros Service
1.8
1.3%-1.3
Add to comparison26▲3D3Dynamics 365 Customer Service
DECA Score1.8
Mention Rate
+1.32.5%
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26▲3
D3Dynamics 365 Customer Service
1.8
2.5%+1.3
Add to comparison28▼10HHHappyFox Help Desk
DECA Score1.2
Mention Rate
-1.32.5%
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28▼10
HHHappyFox Help Desk
1.2
2.5%-1.3
Add to comparison28▲5HIHiver
DECA Score1.2
Mention Rate
—1.3%
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28▲5
HIHiver
1.2
1.3%—
Add to comparison30▼7ISInvGate Service Management
DECA Score0.6
Mention Rate
-3.81.3%
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30▼7
ISInvGate Service Management
0.6
1.3%-3.8
Add to comparison30▼5GRGrooveHQ
DECA Score0.6
Mention Rate
—1.3%
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30▼5
GRGrooveHQ
0.6
1.3%—