HS
Help Desk

Overview

Week of August 30, 2026

Weekly Metric Performance

For the week of August 30, 2026, HubSpot Service Hub secured Rank #14 in the Help Desk with a Deca Score of 15.0 and a 15.2% Mention Rate.

RANK
#141
DECA SCORE
15.0
MENTION RATE
15.2%

Chart History

Last 4 week movement

From Aug 9, 2026 to Aug 30, 2026, HubSpot Service Hub recorded a change from Rank #13 to #14 in the Help Desk, with a -0.1 pt shift in Deca Score and a -2.5 % shift in Mention Rate.

DECA SCORE
MENTION RATE
4 weeksAug 9, 2026 - Aug 30, 2026

Segment Position

Top Segments by Visibility

For the week of August 30, 2026, HubSpot Service Hub positioned at #12 in External Customer Support (31.3% mention), #11 in Mid-Market (25% mention), and #11 in Multi-Channel Helpdesk (25% mention) market segment.

Use Case: External Customer Support

#12

31.3% mention

Business Scale: Mid-Market

#11

25% mention

Use Case: Multi-Channel Helpdesk

#11

25% mention

On-Page GEO Patterns

GEO Pattern Benchmarking

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Top 3 in Help Desk

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