HS
Help Desk

Overview

Week of July 12, 2026

Weekly Metric Performance

For the week of July 12, 2026, HubSpot Service Hub secured Rank #10 in the Help Desk with a Deca Score of 18.4 and a 27.9% Mention Rate.

RANK
#103
DECA SCORE
18.4
MENTION RATE
27.9%+5.1

Chart History

Last 4 week movement

From Jun 21, 2026 to Jul 12, 2026, HubSpot Service Hub recorded a change from Rank #11 to #10 in the Help Desk, with a -0.9 pt shift in Deca Score and a +3.8 % shift in Mention Rate.

DECA SCORE
MENTION RATE
4 weeksJun 21, 2026 - Jul 12, 2026

Segment Position

Top Segments by Visibility

For the week of July 12, 2026, HubSpot Service Hub positioned at #9 in External Customer Support (62.5% mention), #10 in Multi-Channel Helpdesk (56.3% mention), and #10 in Mid-Market (50% mention) market segment.

Use Case: External Customer Support

#9

62.5% mention

Use Case: Multi-Channel Helpdesk

#10

56.3% mention

Business Scale: Mid-Market

#10

50% mention

On-Page GEO Patterns

GEO Pattern Benchmarking

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Top 3 in Help Desk

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