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Jira Service Management

Help Desk

Overview

Week of May 31, 2026

Weekly Metric Performance

For the week of May 31, 2026, Jira Service Management secured Rank #3 in the Help Desk with a Deca Score of 70.1 and a 54.4% Mention Rate.

RANK
#3
DECA SCORE
70.1
MENTION RATE
54.4%-6.3

Chart History

Last 4 week movement

From May 10, 2026 to May 31, 2026, Jira Service Management recorded a change from Rank #3 to #3 in the Help Desk, with a +11.7 pt shift in Deca Score and a +3.8 % shift in Mention Rate.

DECA SCORE
MENTION RATE
4 weeksMay 10, 2026 - May 31, 2026

Segment Position

Top Segments by Visibility

For the week of May 31, 2026, Jira Service Management positioned at #3 in Internal IT Service (93.8% mention), #3 in Enterprise (90% mention), and #3 in Technical / Product Support (87.5% mention) market segment.

Use Case: Internal IT Service

#3

93.8% mention

Business Scale: Enterprise

#3

90% mention

Use Case: Technical / Product Support

#3

87.5% mention

GEO Signals

GEO Signal Benchmarking

Discover hidden GEO signal patterns across AI-cited URLs to drive data-driven structural decisions for your website.

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Content Structure

75%

Meta Information

60%

Technical

11%
PRO

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Content Structure

3 / 4
Present

Pattern Summary

4 cited URLs
  • Pages open with an H1 immediately followed by a summarizing paragraph.
  • H1s are short benefit/topic labels; body copy explains product, pricing, or guidance in 1-2 sentences.
  • Repeated Jira Service Management/ITSM terminology tightly aligns headings and intro text.

/docs/what-is-generative-engine-optimization

<h1>What is Generative Engine Optimization (GEO)?</h1>
<p>Jira Service Managementcan improve AI visibility through answer-ready content structure.</p>