ServiceNow IT Service Management
Overview
Week of August 23, 2026
Weekly Metric Performance
For the week of August 23, 2026, ServiceNow IT Service Management secured Rank #8 in the Help Desk with a Deca Score of 31.4 and a 15.2% Mention Rate.
Chart History
Last 4 week movement
From Aug 2, 2026 to Aug 23, 2026, ServiceNow IT Service Management recorded a change from Rank #8 to #8 in the Help Desk, with a -0.4 pt shift in Deca Score and a 0.0 % shift in Mention Rate.
Segment Position
Top Segments by Visibility
For the week of August 23, 2026, ServiceNow IT Service Management positioned at #7 in Enterprise (40% mention), #8 in Internal IT Service (37.5% mention), and #8 in Agent-Led (20% mention) market segment.
Business Scale: Enterprise
#7
40% mention
Use Case: Internal IT Service
#8
37.5% mention
Support Approach: Agent-Led
#8
20% mention
On-Page GEO Patterns
GEO Pattern Benchmarking
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