ServiceNow IT Service Management
Overview
Week of October 4, 2026
Weekly Metric Performance
For the week of October 4, 2026, ServiceNow IT Service Management secured Rank #8 in the Help Desk with a Deca Score of 33.7 and a 17.7% Mention Rate.
Chart History
Last 4 week movement
From Sep 13, 2026 to Oct 4, 2026, ServiceNow IT Service Management recorded a change from Rank #7 to #8 in the Help Desk, with a -3.3 pt shift in Deca Score and a -1.3 % shift in Mention Rate.
Segment Position
Top Segments by Visibility
For the week of October 4, 2026, ServiceNow IT Service Management positioned at #1 in Enterprise (60% mention), #4 in Internal IT Service (37.5% mention), and #6 in AI & Automation (25% mention) market segment.
Business Scale: Enterprise
#1
60% mention
Use Case: Internal IT Service
#4
37.5% mention
Support Approach: AI & Automation
#6
25% mention
On-Page GEO Patterns
GEO Pattern Benchmarking
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