Agentforce Service
Overview
Week of September 13, 2026
Weekly Metric Performance
For the week of September 13, 2026, Agentforce Service secured Rank #5 in the Help Desk with a Deca Score of 38.2 and a 31.6% Mention Rate.
Chart History
Last 4 week movement
From Aug 23, 2026 to Sep 13, 2026, Agentforce Service recorded a change from Rank #6 to #5 in the Help Desk, with a -5.0 pt shift in Deca Score and a -2.5 % shift in Mention Rate.
Segment Position
Top Segments by Visibility
For the week of September 13, 2026, Agentforce Service positioned at #5 in External Customer Support (56.3% mention), #5 in Mid-Market (40% mention), and #5 in Agent-Led (40% mention) market segment.
Use Case: External Customer Support
#5
56.3% mention
Business Scale: Mid-Market
#5
40% mention
Support Approach: Agent-Led
#5
40% mention
On-Page GEO Patterns
GEO Pattern Benchmarking
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