Help Desk

Overview

Week of July 26, 2026

Weekly Metric Performance

For the week of July 26, 2026, Agentforce Service secured Rank #6 in the Help Desk with a Deca Score of 45.0 and a 34.2% Mention Rate.

RANK
#6
DECA SCORE
45.0
MENTION RATE
34.2%

Chart History

Last 4 week movement

From Jul 5, 2026 to Jul 26, 2026, Agentforce Service recorded a change from Rank #10 to #6 in the Help Desk, with a +21.8 pt shift in Deca Score and a +6.3 % shift in Mention Rate.

DECA SCORE
MENTION RATE
4 weeksJul 5, 2026 - Jul 26, 2026

Segment Position

Top Segments by Visibility

For the week of July 26, 2026, Agentforce Service positioned at #6 in External Customer Support (56.3% mention), #6 in Mid-Market (45% mention), and #5 in Multi-Channel Helpdesk (43.8% mention) market segment.

Use Case: External Customer Support

#6

56.3% mention

Business Scale: Mid-Market

#6

45% mention

Use Case: Multi-Channel Helpdesk

#5

43.8% mention

On-Page GEO Patterns

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Top 3 in Help Desk

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