Dynamics 365 Customer Service
Overview
Week of August 30, 2026
Weekly Metric Performance
For the week of August 30, 2026, Dynamics 365 Customer Service secured Rank #20 in the Help Desk with a Deca Score of 2.1 and a 3.8% Mention Rate.
Chart History
Last 4 week movement
From Aug 9, 2026 to Aug 30, 2026, Dynamics 365 Customer Service recorded a change from Rank #20 to #20 in the Help Desk, with a -0.7 pt shift in Deca Score and a +1.3 % shift in Mention Rate.
Segment Position
Top Segments by Visibility
For the week of August 30, 2026, Dynamics 365 Customer Service positioned at #14 in Multi-Channel Helpdesk (6.3% mention), #17 in External Customer Support (6.3% mention), and #14 in AI & Automation (5% mention) market segment.
Use Case: Multi-Channel Helpdesk
#14
6.3% mention
Use Case: External Customer Support
#17
6.3% mention
Support Approach: AI & Automation
#14
5% mention
On-Page GEO Patterns
GEO Pattern Benchmarking
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