Dynamics 365 Customer Service
Overview
Week of July 12, 2026
Weekly Metric Performance
For the week of July 12, 2026, Dynamics 365 Customer Service secured Rank #15 in the Help Desk with a Deca Score of 4.8 and a 5.1% Mention Rate.
Chart History
Last 4 week movement
From Jun 21, 2026 to Jul 12, 2026, Dynamics 365 Customer Service recorded a change from Rank #26 to #15 in the Help Desk, with a +3.2 pt shift in Deca Score and a +3.8 % shift in Mention Rate.
Segment Position
Top Segments by Visibility
For the week of July 12, 2026, Dynamics 365 Customer Service positioned at #13 in External Customer Support (12.5% mention), #11 in Enterprise (10% mention), and #14 in Technical / Product Support (6.3% mention) market segment.
Use Case: External Customer Support
#13
12.5% mention
Business Scale: Enterprise
#11
10% mention
Use Case: Technical / Product Support
#14
6.3% mention
On-Page GEO Patterns
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