Freshdesk
Overview
Week of August 30, 2026
Weekly Metric Performance
For the week of August 30, 2026, Freshdesk secured Rank #2 in the Help Desk with a Deca Score of 97.3 and a 67.1% Mention Rate.
Chart History
Last 4 week movement
From Aug 9, 2026 to Aug 30, 2026, Freshdesk recorded a change from Rank #2 to #2 in the Help Desk, with a +0.7 pt shift in Deca Score and a +1.3 % shift in Mention Rate.
Segment Position
Top Segments by Visibility
For the week of August 30, 2026, Freshdesk positioned at #2 in External Customer Support (93.8% mention), #2 in Multi-Channel Helpdesk (93.8% mention), and #2 in Small Business (80% mention) market segment.
Use Case: External Customer Support
#2
93.8% mention
Use Case: Multi-Channel Helpdesk
#2
93.8% mention
Business Scale: Small Business
#2
80% mention
On-Page GEO Patterns
GEO Pattern Benchmarking
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