Freshservice
Overview
Week of July 12, 2026
Weekly Metric Performance
For the week of July 12, 2026, Freshservice secured Rank #5 in the Help Desk with a Deca Score of 39.2 and a 34.2% Mention Rate.
Chart History
Last 4 week movement
From Jun 21, 2026 to Jul 12, 2026, Freshservice recorded a change from Rank #5 to #5 in the Help Desk, with a -2.9 pt shift in Deca Score and a 0.0 % shift in Mention Rate.
Segment Position
Top Segments by Visibility
For the week of July 12, 2026, Freshservice positioned at #5 in Internal IT Service (87.5% mention), #4 in Enterprise (70% mention), and #5 in Agent-Led (40% mention) market segment.
Use Case: Internal IT Service
#5
87.5% mention
Business Scale: Enterprise
#4
70% mention
Support Approach: Agent-Led
#5
40% mention
On-Page GEO Patterns
GEO Pattern Benchmarking
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