Intercom
Overview
Week of October 18, 2026
Weekly Metric Performance
For the week of October 18, 2026, Intercom secured Rank #10 in the Help Desk with a Deca Score of 26.9 and a 20.3% Mention Rate.
Chart History
Last 4 week movement
From Sep 27, 2026 to Oct 18, 2026, Intercom recorded a change from Rank #9 to #10 in the Help Desk, with a -0.7 pt shift in Deca Score and a -2.5 % shift in Mention Rate.
Segment Position
Top Segments by Visibility
For the week of October 18, 2026, Intercom positioned at #5 in External Customer Support (43.8% mention), #5 in Mid-Market (35% mention), and #5 in AI & Automation (30% mention) market segment.
Use Case: External Customer Support
#5
43.8% mention
Business Scale: Mid-Market
#5
35% mention
Support Approach: AI & Automation
#5
30% mention
On-Page GEO Patterns
GEO Pattern Benchmarking
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